Shipping & Cancellation Policy:
Order Processing Time:
- All online orders with a final cart value of Rs. 200 and above are eligible for processing.
- Average processing time: 1-5 business working days.
- During special occasions or popular sales, processing times may be slightly longer.
- Please note: Day 1 is the business day after placing the order.
Delivery Time:
- After processing, our logistics partner (DTDC or Bluedart or Delhivery for Domestic orders and DHL for International orders) will collect your order from our warehouse.
- Delivery timeframe: 1-7 working days based on your location.
Bulk Order Information:
- For bulk orders, retailing, or corporate gifting, contact us at business@kovaimall.com.
- Considerable discounts offered for bulk orders, corporate gifting, and retailing.
- Full payment required before order processing.
- 7 working days lead-time for bulk order processing.
Freebies and Coupons:
- You may receive freebies or coupons based on your order value/quantity or specific products.
- Freebies and discount coupons cannot be combined.
- No two coupon codes can be combined for a single order.
Order Processing and Modifications:
- Once an order is placed and confirmed, we can help you modify it till the order has left the warehouse.
- During the sale period, there will not be any refund unless there are any discrepancies.
- We reserve the right to refuse or cancel any order at our sole discretion.
- Reasons for order cancellation may include unavailability of stocks, inaccuracies in product/pricing information, or misprints.
- To ensure utmost satisfaction and effective resolution of any discrepancies, customers are required to record an unboxing video of the received order.
International Shipping Policy:
At Vilvah, we are delighted to serve customers from all around the globe. Our products can be shipped to various countries, and we strive to ensure a seamless shopping experience for our international customers. Here's what you need to know about ordering internationally and the extra custom charges:
- Dispatch Time and Order Status: For international orders, the dispatch time is estimated to be between 7 to 14 days. Throughout the processing period, we will keep you informed about the status of your order through email notifications.
- Standard Shipping Charges: Every international order is subject to standard shipping charges, which will be applied at the time of purchase.
- Custom Charges and Duties: When placing an international order, please be aware that customs charges, VAT fees, or any other applicable duties imposed by your country will have to be paid by you, the customer. As an importer, it is your responsibility to comply with the customs regulations of your country.
- Refusal of Charged Orders: In the event that an order incurs customs duties, and if you refuse to accept the delivery due to the charges, please note that the authorities will be required to destroy the package. Unfortunately, in such cases, we cannot issue a refund.
- Unboxing Videos for Discrepancies: To ensure utmost satisfaction, we require customers to record an unboxing video of the received order in case any discrepancies arise. This will help us address any issues effectively and provide suitable solutions.
- Rare Occurrence of Extra Charges: While we have made every effort to list items accurately to prevent additional charges, there may be rare cases where extra fees apply. Regrettably, products in such instances cannot be returned or exchanged, and the order cannot be canceled for this reason.
If you have any questions or need assistance regarding your international order, please don't hesitate to reach out to us at support@kovaimall.com or WhatsApp us on +91 96005 36654. We are more than happy to help and ensure a delightful shopping experience with us.